Refund Policy

  1. Returns: We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.
  2. Refunds: We offer a 1-day money-back guarantee on all our products. If you are dissatisfied for any reason, please contact us within 24 hours of receiving the product, and we will initiate a refund process.
  3. Conditions for Refund:
    • The item must be in its original packaging.
    • The item must be unused and in the same condition as when you received it.
  4. Return Shipping: Customers are responsible for return shipping costs unless the product received is defective or incorrect.
  5. Refund Process: Once your return is received and inspected, we will call you or send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  6. Contact Us: If you have any questions about our refund policy, please contact us at +977 9803874892 or contact@cigarsynepal.com
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